Home Health Aide Practice Exam

Barriers to communication include which of the following?

1. HHA speaks slowly and clearly

2. Using medical terminology with the client

3. Maintaining eye contact

4. Using active listening techniques

The correct answer is: Using medical terminology with the client

Using medical terminology with the client is identified as a barrier to communication because it can create confusion and misunderstandings. When healthcare providers use complex terms that patients may not understand, it can hinder the effectiveness of communication. Effective communication should be clear and tailored to the listener's level of understanding. Conversely, speaking slowly and clearly, maintaining eye contact, and employing active listening techniques are practices that facilitate better communication. They help ensure that the message is conveyed clearly and that the client feels engaged and understood. Speaking clearly aids comprehension, eye contact fosters trust and connection, and active listening demonstrates care and attentiveness to the client's needs.