Home Health Aide Practice Exam

When a client makes an inappropriate request of an HHA, the HHA should:

1. Ignore the request

2. Explain that only tasks assigned in the care plan are allowed

3. Report the request to a supervisor

4. Agree to assist with the request

The correct answer is: Explain that only tasks assigned in the care plan are allowed

The choice to explain that only tasks assigned in the care plan are allowed is the best approach in this situation because it maintains professional boundaries and adheres to the policies of home health care. It is crucial for health care aides to operate within the framework of the care plan, which is developed to meet the specific needs and the safety of the client. By clarifying that only assigned tasks are permissible, the HHA reinforces the importance of following proper protocols and ensures that the care delivered remains appropriate and effective. Maintaining boundaries helps to build a professional relationship with clients, shows respect for the established care plan, and protects both the aide and the client from potential risks or uncomfortable situations. This approach is also an educational opportunity for the client, helping them understand the limitations and guidelines that govern care provision. Inappropriate requests can sometimes arise from misunderstandings about the role of the HHA, and by explaining these parameters, the aide helps to educate the client on what to expect, which is beneficial for the overall caregiving experience.