Home Health Aide Practice Exam

When making a call, what should the Home Health Aide (HHA) do first?

1. Ask the client how they are feeling

2. Identify herself and state why she is calling

3. Leave a message if no one answers

4. Check the client’s records for updates

The correct answer is: Identify herself and state why she is calling

When making a call, the first action a Home Health Aide should take is to identify herself and state why she is calling. This establishes clear communication from the outset, helping the person on the other end of the line understand who is reaching out and the purpose of the call. This introduction sets a professional tone and builds trust, making the conversation more productive and relevant. Establishing one’s identity is essential in health care settings for ensuring the caller is recognized and respected. It can help the recipient feel more comfortable and confirm they are speaking with someone who is legitimate and has a specific purpose related to their care. While asking the client how they are feeling is important for providing care, that dialogue should occur after the initial identification and stating the purpose of the call. Leaving a message if no one answers and checking the client’s records for updates are also essential tasks, but they are actions that typically follow the initial contact process. This approach prioritizes clarity and professionalism in communication, which is vital in health care interactions.